Refund Policy

Last updated: November 5, 2026

At Video Translate, we want you to feel confident when purchasing credits or paid plans. Because AI dubbing consumes compute as soon as a job starts, this Refund Policy explains when refunds are available. By making a purchase, you agree to this policy and our Terms of Service.

1. Seven-day refund window

You may request a refund within seven (7) calendar days of the original purchase date only if your account meets the eligibility criteria below. Requests received after seven days will generally not be accepted.

2. Eligible refund scenarios

Refunds may be approved when:

• Unused purchase: You bought credits or a plan and have not meaningfully used the Service (for example, minimal or zero credits consumed for dubbing jobs).
• Platform failure: A critical technical issue on our side prevented you from using the Service, and support cannot resolve it within a reasonable time. Failed jobs caused by our error may be credited back at our discretion even outside a refund request.
• Duplicate or accidental charge: You were billed twice for the same order, or you contact us promptly after an accidental purchase before substantial use.

3. Non-refundable situations

To protect platform resources, refunds will not be provided in these cases, including within the 7-day window:

• Material credit usage: You consumed more than 15% of the credits from the purchase on dubbing jobs (or equivalent usage under your plan).
• Delivered output: You successfully downloaded or exported dubbed video from the purchase period— the service is considered consumed.
• Change of mind after use: Dissatisfaction after generating usable output, except where required by mandatory consumer law.
• Subscription renewals: Automatic renewal charges are final. Refunds are not issued for failure to cancel before the next billing date. Cancellation prevents future renewals only.
• Account termination for violation: Purchases tied to accounts suspended for breach of our Terms or acceptable-use rules.

4. Credits and failed jobs

• Credits are charged when you start a translation job. Completed or partially completed jobs are generally not refundable in credits or cash.
• If a job fails due to a verified platform error, we may restore credits to your balance instead of or in addition to a payment refund.

5. Subscription cancellation

• You may cancel an active subscription from your account to stop future renewals.
• Cancellation does not refund the current billing period. You keep access and remaining credits until the period ends, unless a refund is explicitly approved under Section 2.

6. Review process and payment fees

• Refund requests are reviewed individually. Allow 1–2 business days for initial review; bank or card refunds may take additional time.
• Approved refunds are returned to the original payment method where possible. Payment gateway or currency conversion fees charged by processors may be deducted from the refunded amount where permitted by law and processor rules.

7. How to request a refund

Email support@videotranslators.com with:

• Account email address
• Order or transaction ID
• Date of purchase
• Brief reason for the request

8. Changes to this policy

We may update this Refund Policy by posting a revised version on this page. Continued purchases after updates constitute acceptance where permitted by law.

9. Contact

Questions: support@videotranslators.com. See also our Privacy Policy.